Shipping and Returns

Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders are processed Monday to Friday, excluding public holidays.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Australia: 2–10 business days
  • International: Delivery times vary by destination

Please note that delivery timeframes are estimates only and may be affected by factors outside our control, including carrier delays, weather events, and peak shipping periods.

Tracking Your Order
Once your order has been shipped, you will receive tracking information via email so you can monitor your delivery.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order needs to be redirected or resent due to incorrect address details supplied at checkout.

Returns & Refunds Policy

We want you to be happy with your purchase. If you change your mind, we offer returns subject to the conditions below.

Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return:

  • The item must be unused and in original condition.
  • The item must be returned in its original packaging, including any accessories, manuals, and included items.
  • Proof of purchase must be provided.

Return Shipping Costs

  • Customers are responsible for all return shipping costs for change-of-mind returns.
  • We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

How to Request a Return
To initiate a return, please send us an email and include the following information:
Please include:

  • Your order number
  • Your name
  • The reason for the return

Return instructions will be provided once your request has been approved.

Refund Processing
Once your returned item is received and inspected, we will notify you of the outcome.
If approved:

  • Refunds will be processed to the original payment method.
  • Please allow up to 7 business days for your refund to be processed after the returned item has been received and approved.
  • Depending on your financial institution, it may take additional time for funds to appear in your account.

Original shipping charges are non-refundable unless required by Australian Consumer Law.

Damaged, Faulty or Incorrect Items
If you receive an item that is:

  • Damaged
  • Faulty
  • Defective
  • Incorrectly supplied

Please contact us within 7 days of receiving your order with photos and details of the issue. Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Refund
Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us:

For all shipping, returns, and refund enquiries, please contact:

Biocell Laboratories
Email: info@biocelllabs.com.au
Website: www.biocelllabs.com.au